Title : CTS & OEM Specialist

Department : CTS & or OEM

SCOPE : Pan India

REPORTS TO : CTS & OEM Manager India

Experience : 8-10 Yrs

Location : Mumbai

Job Summary :

Provide Customer Technical Service & OEM Liaison support in designated SBU channel for India. Provide commercial team with effective & efficient technical support to enable maintenance of current business & enable future business growth. Provide & coordinate the technical support for OEM project needs, build relationships at working level & look for new opportunities for company to engage in OEM specific projects that align with business priorities enabling both SF & FF growth in India.

Responsibilities :

Customer Technical Service :

Provide support for India in designated Strategic Business Unit.

- Provide best in class Customer Technical Service (CTS) support to local Sales organisation & our customer base, focussing efforts on both maintaining existing business & growing new business opportunities in line with the business priorities as defined by the Regional CTS & OEM Management.

- Accompany Sales to visit & establish contacts within customer Technical organisations, in line with regional priorities & targets.

- Present information on Company's products, services and application know-how to customers, & Sales

- Identify opportunities where technical programmes of work would lead to business opportunities for Company's and work with Sales & Marketing to put that opportunity through the appropriate stage-gate evaluation.

- Manage the technical programmes of work to support the use of Company's products in the customers formulations as agreed & where in-line with the priorities as defined by the Country Manager, CTS & OEM management.

- Build strong relationships based on trust with key players in customer technical organisation

Maintain a close working relationship with other departments / functions such as Sales, Marketing & others in order to ensure - alignment to the business plan in support of business growth in the country & SBU.

- Liaise closely with CTS & Development teams in HO office as appropriate.

- Compliance to Company's Safety, Quality & ethical standards at all times.

OEM :

- Visit & establish working contacts within key OEM organisations. Ensure that their priorities and strategies are fully understood, actively promote Company's in line with the Indian & regional priorities gauging their interest in working with Company's on FF & SF opportunities.

- Build strong relationships with lubricant approvers & development engineers at each OEM

- Secure service fill approvals for products where required

- Identify possible factory fill opportunities for Company's and work to define the business opportunity for each opportunity, putting this through the Company's Stage-Gate process if agreed as in-line with the business priorities & strategy.

- Prioritise work in line with the business priorities as defined by the Country Manager, CTS & OEM Management.

- Maintain a close working relationship with Sales, Marketing & other departments / functions in order to maintain alignment on priorities & targets for the business.

Education & Experience Minimums :

Degree level - preferably in chemistry or engineering

Experience in Lubricant, Fuel or closely related industries

Excellent English

Education & Experience Preferred :

- Technical knowledge & experience in lubricants or fuels

- Demonstrated experience in building relationships with 3rd party companies

- Experience of working in a matrix based environment in an international company

- Knowledge of Company's systems and processes

- For New Market or Company's employees, an appropriate combination of experiences that will support the required skill base may replace one or more of the specific experience requirements above.

Skills/Abilities :

- Interest in chemistry & engineering

- Proactive but takes direction

- Clear relationship building skills

- Effective project management skills

- Strong communication skills with the ability to interact across departments & geographies

- Strong organizational skills with the ability to work to a set of defined priorities and work to deadlines

- Ability to work productively in a cross functional team environment & across multiple teams

- Strong team player

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