HR at ManpowerGroup
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Customer Support/Telecalling Role - International Voice Process (0-6 yrs)
- Make outbound calls to the candidate and motivate them to complete job applications.
- Schedule/reschedule the first day of work for the employees and share necessary information.
- Review the application form and make sure all the details are filled in appropriately.
- Handle inbound calls and resolve candidates- queries.
- Respond to candidate's queries over email/text.
- Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
- Provide excellent experience to the candidates.
- Maintaining a quality score of 90% and above throughout.
- Escalate issues and seek advice when faced with complex issues/problems
- Ensure process controls are in place; Maintain, validate and update process documentation as applicable to ensure compliance with documentation requirements.
- Must be able to propose process improvement ideas that can reduce time, improve accuracy or enhance controls
- Participate in Team building activities
- Ensure and maintain the security and confidentiality of client data
- Ensure Customer Satisfaction
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
