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24/01 Bradley Giuseppe
Operations at Bridgepoint Capital N.V

Views:28 Applications:6 Rec. Actions:Recruiter Actions:6

Customer Support Specialist - Voice Process (1-2 yrs)

Any Location Job Code: 254999

The workhours are flexible with predominantly India business hours with some overlap with US Eastern Time business hours based on need.

Experience : Total 2-4 years- experience in Phone support

Skill Sets :

- Position is responsible for resolving customer issues via inbound calls.

- Handling Customer Queries

- Respond to any claims submitted by customers.

- Respond to Customer Emails

- Facilitate Support Tickets

- During this process, analyzing any errors committed and provide feedback for improving procedures.

- Responsible to provide timely and effective resolutions to US customers.

- Fully responsible to delight prospective customer with satisfactory service

- Improve the quality of the customer interaction on a daily basis.

- Will be required to work with agents in other countries through remote sessions.

Desirable Skills :

- Candidates with experience in ecommerce / online retail

- Should be comfortable in dealing with senior leadership (internal & external)

- Communication Skills - Excellent verbal and written communication skills with ability to explain ideas very clearly.

- Self- motivated and flexible, with an ability to work independently.

Shift Timing : Should be flexible to work in Night Shifts (6PM to 3AM & 9PM to 6AM IST)

Work from Home

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