15/04 Khushbu
Consultant at Estrella Headhunters

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Customer Support Specialist - Logistics Firm (1-3 yrs)

Mumbai Job Code: 70833

Roles and Responsibilities

- Build a strong working relationship with partners and customers to support the success of the supply chain.

- Cultivate multi-level customer relationships and identify key decision makers to uncover specific needs.

- Understand competitor strategies, capabilities and pricing

- Understand their business strengths, weaknesses, capabilities and future opportunities

- Actual estimating, negotiating and analyzing procurement for projects successfully

- Analyze the vendor targets and manage the container database

- Integrate and educate customers on FreightBro technology solutions

- Coordinate and participate in customer meetings with decision makers

- Develop comprehensive pricing strategies

- Provide excellent Customer Service to ensure customer issues are resolved

- Accountable for collaboration between the internal and external stakeholders to ensure first class service delivery is provided to all relevant customers and partners

Skills for trade

- 1-3 years hands-on work experience in logistics company

- Strong Analytical & Negotiation skills

- Ability to work effectively & efficiently in a team environment

- Build, maintain and develop good relationships with internal and external contacts.

- Must be a highly organised individual with excellent interpersonal skills and the ability to network and form relationships on behalf of the company

- Ability to do multi-task, set priorities, organize work and implement the action plan accordingly

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