Consultant at Estrella Headhunters
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Customer Support Specialist - Logistics Firm (1-3 yrs)
Roles and Responsibilities
- Build a strong working relationship with partners and customers to support the success of the supply chain.
- Cultivate multi-level customer relationships and identify key decision makers to uncover specific needs.
- Understand competitor strategies, capabilities and pricing
- Understand their business strengths, weaknesses, capabilities and future opportunities
- Actual estimating, negotiating and analyzing procurement for projects successfully
- Analyze the vendor targets and manage the container database
- Integrate and educate customers on FreightBro technology solutions
- Coordinate and participate in customer meetings with decision makers
- Develop comprehensive pricing strategies
- Provide excellent Customer Service to ensure customer issues are resolved
- Accountable for collaboration between the internal and external stakeholders to ensure first class service delivery is provided to all relevant customers and partners
Skills for trade
- 1-3 years hands-on work experience in logistics company
- Strong Analytical & Negotiation skills
- Ability to work effectively & efficiently in a team environment
- Build, maintain and develop good relationships with internal and external contacts.
- Must be a highly organised individual with excellent interpersonal skills and the ability to network and form relationships on behalf of the company
- Ability to do multi-task, set priorities, organize work and implement the action plan accordingly