Client Sourcing Specialist at NIIT Ltd
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Customer Support Specialist - IT (0-3 yrs)
NIIT is hiring for Wipro limited.
Designation: Customer Care Specialist (US process)
Roles and Responsibilities of a Customer Care Specialist :
- Customer Service through calls
- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements(SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
- Maintain Internal Service Attendance & Accountability policies
- Execute issue /query & Client level delivery quality on calls
- Adhere to Customer resolution and ensure proper documentation & follow-up
- Identify, share and support operational improvements
Eligibility :
- Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT, MBA(Correspondence mode) (Except Stats, Math's Hons & Eco Hons)
- B.Tech. with min 6 months of experience is required in BPO/KPO
- Regular MBA, M.Com, MA with min 6 months of experience is required in BPO/KPO (Except MCA and MSC)
- Age upto 31 years
- Gap should not be more than 4 years after graduation
- Undergraduates/ pursuing graduation are NOT eligible
- Candidates who are currently located in Delhi NCR/Gurgaon are only eligible
Work Experience :
- Freshers and Experienced- 0-29 months
- Excellent communication skills- Written and Verbal
- Should be willing to work in night shifts
- Salary - 3.0 - 3.5 Lacs per annum
Job Location- Gurugram, Work from Office only
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