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23/05 Reetika Rathee
Client Sourcing Specialist at NIIT Ltd

Views:20 Applications:10 Rec. Actions:Recruiter Actions:0

Customer Support Specialist - IT (0-3 yrs)

Delhi NCR/Gurgaon/Gurugram Job Code: 274141

NIIT is hiring for Wipro limited.

Designation: Customer Care Specialist (US process)

Roles and Responsibilities of a Customer Care Specialist :

- Customer Service through calls

- Ensure timely and accurate service delivery at defined productivity levels

- Build client & domain knowledge to be able to deliver a resolution on the first conversation

- Ensure adherence to Client Service Level Agreements(SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort

- Maintain Internal Service Attendance & Accountability policies

- Execute issue /query & Client level delivery quality on calls

- Adhere to Customer resolution and ensure proper documentation & follow-up

- Identify, share and support operational improvements

Eligibility :

- Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT, MBA(Correspondence mode) (Except Stats, Math's Hons & Eco Hons)

- B.Tech. with min 6 months of experience is required in BPO/KPO

- Regular MBA, M.Com, MA with min 6 months of experience is required in BPO/KPO (Except MCA and MSC)

- Age upto 31 years

- Gap should not be more than 4 years after graduation

- Undergraduates/ pursuing graduation are NOT eligible

- Candidates who are currently located in Delhi NCR/Gurgaon are only eligible

Work Experience :

- Freshers and Experienced- 0-29 months

- Excellent communication skills- Written and Verbal

- Should be willing to work in night shifts

- Salary - 3.0 - 3.5 Lacs per annum

Job Location- Gurugram, Work from Office only

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