Talent Acquisition Executive at I learn Future
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Customer Support Specialist (1-4 yrs)
Roles and Responsibilities :
Inbound Calls II Customer Service II Problem Solving
- Manage incoming calls and customer service inquiries
- Provide information about products and services and record details of complaints
- Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken
- Follow up to ensure that appropriate actions are taken on customer requests
- Refer unresolved customer grievances or special requests to designated departments for further investigation
