Operations at Bridgepoint Capital N.V
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Customer Support Specialist (1-2 yrs)
- This is a 100% remote role.
- Prioritize customer issues across our email and community channels.
- Advise creators on practical solutions as they launch and build their communities.
- Troubleshoot a wide range of issues across multiple browsers and our iOS app.
- Escalate feedback to inform and improve our product.
- Collaborate with engineers and designers to troubleshoot complex technical issues.
- Identify trends from customer inquiries to suggest proactive solutions.
- Contribute to the Knowledge Base/FAQ and other customer-facing support resources.
Who we're looking for
- 1-2 years of experience.
- You have strong written communication skills.
- You are excited to be a part of an early startup with some serious traction.
- You've supported customers for a consumer SaaS product.
- You're skilled at understanding and implementing technical workflows at a fast pace.
- You love understanding customer needs, and get satisfaction out of being extremely helpful.
- You want to be involved in the early days of a startup and have a strong voice to inform product development and our roadmap.
- You have experience walking customers through advanced technical troubleshooting processes.
- You have experience using Zapier to automate workflows (ideal, but not a must-have.)
- You have experience working with community products (ideal, but not a must-have.)
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
