HR Coordinator at IZee Manpower
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Customer Support Specialist (0-8 yrs)
Job Description :
- Candidate working with any kind of International Voice-Based customer support/ Semi- Technical Support/Banking support/ Product support are the preferred ones.
- Candidates must possess Best-in-class
- Communication skills to provide premium level support to our valued Customers.
Benefits:
- Both side cab service.
- Medical Benefits
- Attractive Salary Package
- Incentives
Job Overview :
The first point of contact for customers calling for support. An executive is expected to interact with the customer to identify the issue, create a case with the correct documentation and guide the case to the correct department for further troubleshooting.
Core Skills :
- Excellent soft skills to build customer rapport an effectively controlled interaction
- Direct customer handling experience
- Excellent written& verbal communication in English.
- Good trying speed and ability to take notes while talking to customers
Job Responsibilities and Duties :
- Handle incoming calls and respond to customer's emails
- Provide product and service information to customers
- Research required information using available resources
- Follow up customer calls where necessary
- Ability to be analyze the problem for our customers
- Contributes in our effort to reduce complexity by generating new idea/solutions
- Validate entitlement for support
- Attain a problem description.
- Determine the TAC team to route the case to and confirm with the customer the next steps in the support process.
Qualification: Add new: graduate/under Graduate Graduate
Working Days: 5 Days a Week
Job Nature : Full Time
Veera-9071318133
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