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18/11 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:34 Applications:18 Rec. Actions:Recruiter Actions:10

Customer Support Specialist (0-4 yrs)

Anywhere in India/Multiple Locations Job Code: 243994

- Opportunities for career growth & development

- Flexible working options

- Role involving team management opportunities

- Due to our rapid growth, further areas are being expanded. Therefore we need you - as a Customer Support to support our team in India.

- With your professional expertise you will be able to set accents and give the brand an authentic voice

The Job :

Your Responsibilities will include :

- Replying customer support tickets from our regional cities

- Handling inbound and outbound calls

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Assist customer with issues face to face and able to work in shift if required

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- Participate in ad hoc projects as and when required

Ideal Candidate

Skills Required:

- 1-2 years of customer service & support experience

- Must have an Apple iPad to use our tools and software. (If you don- t have one contact us we will help.)

- Have a Team Player mentality as well as being able to work independently

- Proficient working with computers and software programs

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