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15/03 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:35 Applications:16 Rec. Actions:Recruiter Actions:11

Customer Support/Sales Support Role - Manufacturing (2-5 yrs)

Gurgaon/Gurugram Job Code: 262743

-Regional Role

-Opportunity within a company with a solid track record of performance

-Leadership Role

Our client became functional under the able leadership of its founder in 1989. Production started in a small, rented place with a workforce of only five people.

With Enriched experience of 32 years, our client has become a leading manufacturer & supplier of Rubber & PTFE parts supplying not only to complete India rather exporting to European, Asian and North East African countries as well.

The Job

Your responsibilities will include:

- Handling inbound calls and emails in a professional manner.

- Resolving customer inquiries and requests and ensuring strong customer satisfaction.

- Working with various internal teams to ensure prompt and accurate order processing and delivery.

- Escalating customer feedback as required.

- Creating and executing CRM campaigns that improve onboarding and engagement and reduce churn.

- Using data analytics to generate insights into customer segments for use within business development and other CRM initiatives.

- Ensuring the correctness of customer data and manage any data cleansing activities.

- Continually testing and refining campaigns to gain insight and maximize usage and uptake.

- Providing support on any requests or issues pertaining to CRM.

Ideal Candidate

Skills Required:

- You have at least 2 years experience within a Telesales, Customer Service or CRM Manager role, ideally within the Manufacturing industry.

- You have solid experience in a regional role ideally including experience covering India.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You are a strong team player who can manage multiple stakeholders

- You are a strong mentor and coach who can build high performing teams

- You possess strong analytical skills and are comfortable dealing with numerical data

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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