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15/03 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:13 Applications:7 Rec. Actions:Recruiter Actions:6

Customer Support/Sales Support Role - Manufacturing (2-5 yrs)

Gurgaon/Gurugram Job Code: 262743

-Regional Role

-Opportunity within a company with a solid track record of performance

-Leadership Role

Our client became functional under the able leadership of its founder in 1989. Production started in a small, rented place with a workforce of only five people.

With Enriched experience of 32 years, our client has become a leading manufacturer & supplier of Rubber & PTFE parts supplying not only to complete India rather exporting to European, Asian and North East African countries as well.

The Job

Your responsibilities will include:

- Handling inbound calls and emails in a professional manner.

- Resolving customer inquiries and requests and ensuring strong customer satisfaction.

- Working with various internal teams to ensure prompt and accurate order processing and delivery.

- Escalating customer feedback as required.

- Creating and executing CRM campaigns that improve onboarding and engagement and reduce churn.

- Using data analytics to generate insights into customer segments for use within business development and other CRM initiatives.

- Ensuring the correctness of customer data and manage any data cleansing activities.

- Continually testing and refining campaigns to gain insight and maximize usage and uptake.

- Providing support on any requests or issues pertaining to CRM.

Ideal Candidate

Skills Required:

- You have at least 2 years experience within a Telesales, Customer Service or CRM Manager role, ideally within the Manufacturing industry.

- You have solid experience in a regional role ideally including experience covering India.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You are a strong team player who can manage multiple stakeholders

- You are a strong mentor and coach who can build high performing teams

- You possess strong analytical skills and are comfortable dealing with numerical data

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