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29/07 Deepak
AVP - Ops at Recruit Kart Private Limited

Views:55 Applications:18 Rec. Actions:Recruiter Actions:5

Customer Support Role - Voice Process - BPO (1-3 yrs)

Any Location Job Code: 225932

We are hiring for Customer Support Executive ( WORK FROM HOME - PAN INDIA )

- Graduates with 1 year experience in any domain (Experience letter mandate)

Job description :

Roles and Responsibilities :

- Inbound Call by Customer and solve queries, register complaints.

- Proactively keeps up to date on new procedures

- Complete understanding of the platform and process.

- Complete ability and empowerment to provide end to end resolution (including online and offline if required)

- Complete responsibility of a customer interaction, including liaising with other team members for resolution and follow through (if applicable)

- Deliver targeted results measured by customer satisfaction, end to end process effectiveness, efficiency and quality

- Rotational Shift 24x7

- Rotational Week Off - 1 in week .

- Excellent in English and Hindi

- Salary : 23k CTC, 18.3 TH

- 6 days working & 1 rotational week off

- Shift Timings : 9am to 9pm rotational shift (9hr working)

- Should have their own laptop and WIFI connection

- Laptop configuration : 4GB RAM, i3 processor, Windows 10

- Should have all relevant documents

Rounds of Interview :

- HR Round

- Versant Round (4,5 or 6 )

- Client Round

- Operations Round

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