AVP - Ops at Recruit Kart Private Limited
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Customer Support Role - Voice Process - BPO (1-3 yrs)
We are hiring for Customer Support Executive ( WORK FROM HOME - PAN INDIA )
- Graduates with 1 year experience in any domain (Experience letter mandate)
Job description :
Roles and Responsibilities :
- Inbound Call by Customer and solve queries, register complaints.
- Proactively keeps up to date on new procedures
- Complete understanding of the platform and process.
- Complete ability and empowerment to provide end to end resolution (including online and offline if required)
- Complete responsibility of a customer interaction, including liaising with other team members for resolution and follow through (if applicable)
- Deliver targeted results measured by customer satisfaction, end to end process effectiveness, efficiency and quality
- Rotational Shift 24x7
- Rotational Week Off - 1 in week .
- Excellent in English and Hindi
- Salary : 23k CTC, 18.3 TH
- 6 days working & 1 rotational week off
- Shift Timings : 9am to 9pm rotational shift (9hr working)
- Should have their own laptop and WIFI connection
- Laptop configuration : 4GB RAM, i3 processor, Windows 10
- Should have all relevant documents
Rounds of Interview :
- HR Round
- Versant Round (4,5 or 6 )
- Client Round
- Operations Round
