11/02 Suren
IT Recruiter at Leonard Consultancy LLP

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Customer Support Role - Voice Process - BPO (0-2 yrs)

Bangalore Job Code: 62975

Responsibilities : 

- To place outbound calls to customers in line with company guidelines. Receive inbound calls ensuring incidents are logged correctly.

- To utilize up-sell opportunities in achieving upsell targets for the team. Resolve customer queries, ensuring that a high standard of customer service is maintained.

- Manage and resolve all written customer communication presented by your team leader.

- Ensure all security checks are carried out in line with company policies and procedures, ensuring the risk of fraud is minimized.

- To work productively whilst maintaining the exceptional call, data quality standards, in line with team targets.

- To ensure full compliance with the Data Protection Act 1989 and subsequent amendments.

- To contribute to the team through open and regular communication. Adhere to all company or departmental policies and procedures personnel and operational.

- Ensure that product, technical, operational and customer knowledge is maintained at business requirements.

- Maintain regular and punctual attendance in line with company policies and procedures.

- To minimize customer complaints and escalations by providing exceptional service and call control.

- To ensure that all technical equipment issues are reported to your team leader. To demonstrate a positive working attitude at all times.

- To be responsible for your own personal development and highlight any development needs to your Team Leader. Perform other duties commensurate with the post.

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