We are hiring for Customer Support Voice Process.

Openings For Fresher/Experience-Customer Support (Day Shift)

Call Center Representative duties and responsibilities

Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company's positive reputation.

They often have the following responsibilities:

- Take customer calls and provide accurate, satisfactory answers to their queries and concerns

- De-escalate situations involving dissatisfied customers, offering patient assistance and support

- Call clients and customers to inform them about the company's new products, services and policies

- Guide callers through troubleshooting, navigating the company site or using the products or services

- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items

- Collaborate with other call center professionals to improve customer service

- Help to train new employees and inform them about the company's customer management policies

Designation- Customer Response executive for Voice Process

Language- English + Hindi/ Telugu/ Tamil/ Kannada/ Malayalam

Qualification - Any Graduation

Location - MG Road, Silk Board

Experience - Fresher's are most welcome

Salary - 16K + Incentives

Interview Rounds - Face to face.

Desired Skills and Abilities : - Good communication - Good Analytical Skills - Basic computer knowledge

Functional Area : Customer Service (Domestic)

Industry : BPO / Call Center

Other Skills : Customer Service (Voice) Voice Process Domestic Bpo Voice Support Domestic Voice Process

Contact : 

Subhasri Varadharaj - 9385461306

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