HR at Vinil IT Services
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Customer Support Role - Voice Process (1-3 yrs)
- Provide customer support via phone calls for international customers, in multiple languages.
- Troubleshoot customer queries and requests.
- Manage customer expectations and ensure customer satisfaction.
- Document customer interactions for review and follow-up.
- Utilize computing and technical expertise to respond to customer inquiries.
- Regularly review customer feedback and take measures to improve customer service.
- Inform customers on the steps to follow to exploit services of the company.
