LOB - Voice

- Resolving customer query/complaints of the customers through inbound calls

- Escalate cases as per escalation matrix given by the respective manager on scenarios wherein immediate resolution cannot be given to the customer to win customer confidence

- Daily interaction with reporting manager to understand the performance baseline & the ways to achieve the important metrics which are critical to business

- Efficiently & effectively navigate the website, CRM, and other systems & technologies provided by Client.

- Provide an excellent level of customer service driven by professionalism, timeliness and accuracy. Ensure targets for service levels, quality and customer satisfaction are achieved

- Support the Team Leader in the practical day to day management and control of customer service

- Other duties from time to time that may be assigned

Desired Candidate Profile:

- Minimum 10+2 /diploma from a recognized Board

- Working knowledge of Basic Computers with a fair knowledge of MS Word and Excel

- Ability to draft a letter with proper grammar, content, format

- Good communication skills is a must

Additional Benefits:

1. Performance based incentives

2. Night-shift allowance

Candidate must be willing to work in day/night- shifts from office in Pune.

- Night Shift is only for Male candidates.

Sharing few filters for the position from now

- Shouldn- t be pursuing any qualification

- If any B.E /Technical - Then 2 yrs gap required after he has qualified

- Do not line up candidates Within 5 kms of office location radius due to some conflict

- Typing speed minimum 21

- Salary minimum wages

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