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23/09 Madhumitha
HR Recruiter at Black & White Business Solutions

Views:12 Applications:5 Rec. Actions:Recruiter Actions:4

Customer Support Role - Voice/Non Voice Process - Pharma (0-4 yrs)

Bangalore Job Code: 235239

As a Customer Service Associate - Non-Voice, You Will : 

- Provide support and resolve technical issues via email and chat

- Build credibility and trust with the customer by empathizing with their problem in words, proactively understanding their needs and responding promptly to resolve their issue.

- Apply advanced troubleshooting techniques to provide unique solutions to the customer's individual needs

- Leverage your experience to provide feedback to the team on how to improve our services

- Drive customer communication during critical events.

Voice Process :

- To meet the targets, and report to team manager

- To prepare daily reports. 


- Send submit to manager

- To give feedback to manager regarding day 2 day update.

- Clarity in speech and fluency in communication in English

- Presentable and willingness to work in night shift

- Should be able to serve customers.

Note : Only Bangalore location

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