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18/12 Amit Sohal
Senior HR Recruiter at Zyoin

Views:2599 Applications:142 Rec. Actions:Recruiter Actions:1

Customer Support Role - Semi Voice Process - Telecom/ISP (1-5 yrs)

Bangalore/Maharashtra Job Code: 139957

We have opening for Semi voice process

- Chat services are provided via web chat and include inbound and / or outbound.

Responsibilities :

- Communicate with client customers via web chat to help resolve the issues being faced.

- Portal navigation and troubleshooting.

- Ordering support.

- Receive, process and verify the accuracy of orders from customers utilizing the company's internal CRM/ mainframe systems and customer purchase orders.

- Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.

- Access the company's internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.

- Initiate required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.

Job Requirements :

Graduate - Any degree of Any Streams

- 1 to 4 years of customer service and/ (international bpo)

- Excellent verbal and written English communications skills

- Experience in international Customer Service - chat.

- Flexible to work in Rotational Shifts and Rotational week off'

- Candidate should speak fluently in Tamil-English

CTC-6Lcs to 8Lcs

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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