Recruitment Consultant at Upgrad
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Customer Support Role - Pharma (1-3 yrs)
Job Description :
- A minimum of 1 year of experience in a customer support role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Empathetic and patient approach when dealing with customer inquiries and issues.
- Ability to adapt to a fast-paced environment and handle high call/chat volumes.
- Proficiency in using customer support software and tools.
- Willingness to learn and stay updated on product or service knowledge.
- A positive attitude and a passion for delivering excellent customer service.