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11/09 Swatee Paithankar
Founder at Benchire

Views:792 Applications:245 Rec. Actions:Recruiter Actions:6

Customer Support Role - Non Voice Process - Corporate Card/Credit Card (1-3 yrs)

Bangalore Job Code: 291335

Customer Support (Non-voice) 

Responsibilities : 

- Communicating with customers through various channels (email/chat)

- Take ownership of the tickets and resolve the inquiry to customer's expectations to deepen the relationship and achieve highest level of customer satisfaction

- Deliver extraordinary service by responding to questions concerning signups, bank and card interest rates, managing disputes and others

- Keeping records of customer interactions, transactions, comments, and complaints.

- Build rapport quickly with customers/clients and put them at ease

- Proven high initiative and energy level with good influencing, decision-making and collaboration skills

- Deliver on Customer Service Metrics as Per Goals ( Customer Satisfaction, Value Generation, Query Resolution, Call Handling Time, Quality etc.)

- Keeping yourself updated on company products to effectively manage customer queries

Requirements : 

- Smart Graduates with excellent communication skills

- 1 year to 3 years of experience working in customer support roles

- Demonstrated ability to handle highly complex and manual queries, excel knowledge

- Candidate with Corporate Card/Credit Card Servicing knowledge is preferred

- Empathetic, organized, problem solver

- Open to work in shifts (rotational day and night shifts).

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