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29/03 Anthon
Manager at Jobzion Solution

Views:252 Applications:63 Rec. Actions:Recruiter Actions:0

Customer Support Role - Non Voice Process - BPO (0-6 yrs)

Any Location/Hyderabad/Chennai/Vijayawada/Vishakhapatnam/Vizag/Andhra Pradesh/Pondicherry/Tamil Nadu Job Code: 319198

About 24-7 Intouch :

- 24-7 Intouch is a global contact center outsourcing company that delivers innovative, quality-driven, customer service solutions, across all industry segments. Using the most advanced technology, comprehensive insights, and brand specialists for each account, 24-7 Intouch is able to provide a multichannel approach, via voice, live chat, e-mail, and social media management. This customizable, customer care method allows clients to utilize business insights to deliver lifetime customer loyalty and increase incremental revenue.

- The 24-7 Intouch team takes pride in creating a top to bottom brand alignment for clients to create the ideal customer experience. The company continues to grow to accommodate the needs of new and existing clients. They currently operate campuses in Canada, the USA, Guatemala, Colombia, The Philippines, Jamaica, and Athens.

Job Description :

Function : Customer Service

- Customer Service

- International BPO

Responsibilities :

- Provide support and resolve issues via EMAIL and other electronic communications.

- Build credibility and trust with the customer by empathizing with their problem in words, proactively understanding their needs and responding promptly to resolve their issue.

- Apply advanced troubleshooting techniques to provide unique solutions to the customer's individual needs.

- Leverage your experience to provide feedback to the team on how to improve our services.

- Drive customer communication during critical events.

- Solve the queries Through email or chat.

Requirements :

- Customer service experience through EMAIL and CHAT.

- Fluency in written English.

- Oral and/or written communication skills.

- Customer service experience with strong customer focus.

- Excellent team player with experience and passion for gaming.

- Strong multi-tasking skills.

- Strong analytical and troubleshooting skills.

- The enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis.

Interested Candidates Contact :
WhatsApp Cv : 9380568595

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