About VENHAN :

- VENHAN is a new-age 'Agile and Lean Product Engineering- firm that empowers businesses to be fast and fail-proof through state-of-the-art IT solutions. With more than 10 years of successful operations in India and the United States, we craft custom solutions in web, mobile, cloud, and data analytics using rapid agile and lean engineering methods and productivity frameworks. Our trendsetting ways of making software ensure faster time to arket, product quality, lower risk, and transparency. To know more, please visit - http://www.venhan.com/

Key Responsibilities and Tasks :

- Support customers with non-technical queries displaying exceptional customer service, knowledge and oral/ written communication skills

- To seek out opportunities to add value to customers during all interactions

- Managing incoming calls, chat and emails related to customer service inquiries well within the set SLA's

- Diagnosing and anticipating current and future customer needs and provide assistance with both.

- Take ownership of escalations and follow up until closure. Identify and recommend areas for improvement in all areas in which tasks are performed.

- Maintaining a pleasant working environment for your team.

Requirement :

- A bachelors degree in Administration or related field.

- A minimum of 3 years experience.

- Excellent interpersonal, written and oral communication skills.

- Ability to lead a team by setting right examples.

- Knowledge of Microsoft PowerPoint, Excel, macros will be an advantage.

- Strong interpersonal skills : team player and consensus-builder, proactive networking attributes, execution focus, and ability to drive change

- Knowledge of mediation and conflict resolution techniques is preferable.

- Ability to work flexibly, multi-task, prioritize, and manage time effectively

Location : Bangalore

Experience : 3-4 years

NP : Immediate Joiners Only

Shift : Rotational

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