Responsibilities

- Understanding the products and services provided by the company.

- Tasks Allocation to Operators / Pilots.

- Supporting the customer through an email ticketing system and phone calls.

- Resolving customer trials, complaints and queries.

- Keep records for employees on training, certification, Bills, advance etc.

- Offering exceptional customer service and satisfaction.

- Following up with customers for any further information.

- Obtaining testimonials from the customers, through Pilots.

- Negotiating the terms and conditions with the customer, record keeping.

- Maintaining a healthy relationship with internal and external customers.

- Manage data, MIS through future CRM.6

Desired Skills and Qualification:

- Bachelor's degree in any discipline preferably Engineering

- Must possess a minimum of 2 to 3 years of experience in a similar role

- Experience in CRM roll-out and working knowledge will be desirable

- Able to adapt to change in the work environment specially like Start-up

- Strong communication skill, influencing skills, planning are key skills desired.

- Possess good listening skills with the ability to complete the required tasks simultaneously

- Understanding and working knowledge of Customer Relationship Management software, ZOHO, etc.

- Good problem-solving abilities.

- A customer-oriented individual with business acumen.

- Ability to meet deadlines and prioritize tasks.

- Excellent phone, email and meeting etiquette and active listening abilities.

- A quick learner and exceptional ability to make / negotiate decisions.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.