Business Support Manager at Snaphunt Pte. Ltd.
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Customer Support Role - IT (0-5 yrs)
- Our client is a modern, mobile-optimized website builder that's extremely easy to use. Their mission is to give everyone the power to unleash their individuality.
- The client headquarters is currently based in Shanghai, China but they have deep Silicon Valley roots. They're backed by Y Combinator (W13), SV Angel, Fundersclub, Innovation Works, Infinity Ventures, Index Ventures, Kevin Hale, and many others.
The Job :
Your responsibilities will include :
- Provide professional and friendly service through our email and live-chat channels.
- Help others and be able to stay calm under pressure.
- Translate client's product into Chinese.
- Be given the tools to do so easily, and you translate regularly, and moderate others' translations.
Ideal Candidate :
This project requires :
- Customer support experience in a fast-paced environment
- Great Korean and English communication skills, both written and oral to be able to liaise effectively to different stakeholders across the region
- Should love making customers happy
- Should have the ability to assess each customer's issues
- Knows how to deal with difficult customers/clients
- Has good analytical and problem-solving skills
- Has good accurate records keeping
- Must be a good team player
- Can work with minimal supervision
- Ability to prioritize and multitask
- Knowledge of Domains, SEO, and Analytics is a plus
- Must be able to work remotely and full-time (at least 40 hours per week)
