HR at Kumudu Software Solutions
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Customer Support Role - IT (0-3 yrs)
- Create and update training materials, including guides, manuals, presentations, videos, and online courses, tailored to customer needs and the company's products or services.
- Conduct training sessions through various mediums, such as webinars, online zoom, google meet, or one-on-one coaching sessions.
- Evaluate customer training needs and adapt training content accordingly to meet individual or group requirements.
- Maintain an in-depth knowledge of the company's products or services, including new features, updates, and best practices.
- Gather feedback from customers and make improvements to training materials and methods based on their input.
- Maintain records of customer training sessions, including attendance, progress, and outcomes.
- Provide technical assistance and troubleshoot issues related to training materials or customer understanding of the product.
- Collaborate with cross-functional teams to ensure that training materials and methods align with product development and customer support efforts.
- Focus on improving customer satisfaction and product adoption by ensuring customers are well-prepared to use the product effectively.
