Manager - Talent Acquisition at Awign Enterprise Pvt Ltd
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Customer Support Role - IT (0-1 yrs)
About the Client :
- Our client is a global leader in next-generation digital services and consulting. Enabling clients in 45 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, they expertly steer our clients through their digital journey. They do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change.
About the Role :
Duration : 6 months Contractual role
Job Location : No. 1/1, Swami Vivekananda Road, Off MG Road, Near Trinity Circle, Halasuru, Bangalore
Working days : Monday -Saturday (6 days)
Notice Period : (Immediate Joiner)
- Graduate /undergraduates
- Good in English and Hind communication [written and oral]
- Good in MS -Excel
- Having Computer Technical knowledge will be added advantage.
- Customer support/ Call handling experience will be added advantage.
Job responsibilities :
Customer Engagement :
- Handling Customer interactions at inbound/outbound call center and email desk
- Resolving Customer queries, requests, and complaints by providing correct and complete information to customers within defined timelines Capturing correct and complete details of Customer interaction
Quality Service :
- Reaching out to non-engaged, irate, delinquent Customers on a regular/project basis
- Demonstrating high standards of customer experience by focusing on customer empathy, understanding customer needs, and expectations, and making efforts to make them aware and engaged
Relationship Management : Building a solid relationship with the customers and with internal departments for collecting accurate data