Business Support Manager at Snaphunt Pte. Ltd.
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Customer Support Role - IT (0-1 yrs)
Bilingual Customer Support
- Convenience in working from anywhere
- Fun and collaborative international working environment
- Opportunities for career advancement
- Training and growth opportunities
- Paid leave with tenure of one (1) year and above
- Our client lets you build a gorgeous, mobile optimized website in minutes. For your business, organization, or personal branding, a good-looking site is necessary for your online legitimacy in the Mobile Age.
The Job
Your Responsibilities will include :
- Emanate our brand and personality in every customer interaction by adopting the voice and tone
- Deliver WOW moments through exceptional customer service to new and existing customers across all channels (email, chat, social media)
- Translate our product and all customer communications like newsletters, lifecycle emails and more
- Develop expertise on our product and internal software to help our customers efficiently
- Maintain happiness and positivity in every customer and team interaction
Ideal Candidate
Skills Required :
- Professional level Hindi and English communication skills
- Strong passion to help people with different learning curves
- Deep love for learning new things, problem-solving, and analytical skills
- Experience in customer service in a fast-paced environment
- Availability to work at full-time capacity (40 hours per week)
- Working desktop/computer with at least 8GB RAM, Windows 10/MacOS 10.12.6, Core i3/AMD Ryzen 3 or higher; and at least 20Mbps internet connection
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