IT Recruiter at Fraank Systems
Views:28 Applications:20 Rec. Actions:Recruiter Actions:20
Customer Support Role - International Voice Process - Telecom (0-1 yrs)
- Graduate with 15 years of formal English Medium education
- Excellent Communication Skills
Location : Chennai (On-site)
- 9.5 hours working hours/day.
- 5 days working
- Shift and working days Flexible.
- Rotational Week-off
Responsibilities :
Customer Support :
- Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring overall customer satisfaction.
- Respond promptly to customer inquiries through various channels such as phone, email, and chat.
Communication :
- Communicate effectively with customers, ensuring clarity and understanding of information.
- Collaborate with team members to share insights and updates on customer interactions.
Problem Resolution :
- Identify and resolve customer concerns, complaints, and escalations in a professional and timely manner.
- Work towards achieving first-contact resolution whenever possible.
Adaptability :
- Adapt to changes in processes, policies, and products to meet evolving customer needs.
- Continuously improve knowledge and skills through training and development programs.
Team Collaboration :
- Collaborate with cross-functional teams to address complex customer issues and improve overall service delivery.
- Participate in team meetings and contribute to a positive team culture.
Flexibility and Shifts :
- Embrace flexible working hours and shifts to accommodate the needs of the business and provide support across various time zones.
Quality Assurance :
- Adhere to quality assurance standards to ensure consistent and high-quality customer interactions.
- Participate in quality improvement initiatives as needed.
Continuous Improvement :
- Provide feedback on processes and suggest improvements to enhance efficiency and customer satisfaction.
- Participate in training sessions to enhance skills and stay updated on industry best practices.
