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21/04 Sunil G
HR Recruiter at Corpland India

Views:91 Applications:32 Rec. Actions:Recruiter Actions:12

Customer Support Role - International Voice Process (2-4 yrs)

Bangalore Job Code: 156478

The work location will be Bannerghatta, Bangalore.

Job Description :

Essential Job Functions

- Answers help desk calls and Chats for assigned account(s) and responds to customer inquiries to ensure customer needs are met.

- Assists customers in resolving their queries.

Essential Job Functions :

- Answers desk calls and Chats for assigned account(s) and response to customer inquiries to ensure customer needs are met.

- Assists customers in resolving problems assigned by providing guidance. Resolves and/or refers to more complex issues or queries through a defined escalation process.

- Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.

- Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.

- Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.

Basic Qualifications :

Graduation :

- One or more years of Chat support experience

- Experience working with company products and operating systems

- Experience working with company escalation policy

Other Qualifications: 

- Interpersonal skills to interact with customers and team members

- Good communication skills

- Organization skills to balance and prioritize work

- Analytical and problem-solving skills

- Ability to work in a team environment

- Need to work in US shifts

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