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14/09 Aparna Choubey
Freelancer Recruiter at Nurosoft Consulting

Views:10 Applications:3 Rec. Actions:Recruiter Actions:3

Customer Support Role - International Process - BPO (0-1 yrs)

Nagpur Job Code: 176553

Qualification : Graduate or 10+2

Experience : Fresher or 1 year.

Salary : 3LPA to 3.5LPA

Responsibilities :

- Overseeing the customer service process.

- Resolving customer complaints brought to your attention.

- Creating policies and procedures.

- Planning the training and standardization of service delivery.

- Selecting and hiring new staff.

- Monitoring the work of individual representatives and of the team.

- Conducting quality assurance surveys with customers and providing feedback to the staff.

- Possessing excellent product knowledge to enhance customer support.

- Maintaining a pleasant working environment for your team.

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