HR - Manager at Leader Board HR Solutions
Views:17 Applications:7 Rec. Actions:Recruiter Actions:0
Customer Support Role - Inbound/Voice Process - Telecom (1-6 yrs)
Requirements for Inbound/Customer support in Leading telecom company
Qualification : Graduation
Experience : Minimum 1 year experience into voice process
Salary : Upto 3.5L/A + Min 10k/Month Incentive + All other benefits
Interview process : Face to face
Notice period : Immediate or Max 15days
Shift : General shift/Day shift
Language : English + Tamil
Job location : MRC Nagar or T. Nagar
Note : Its face to face interview.
Age : Max 32yr.
- Candidate should have all complete documents from all previous company
Job Description :
- Purpose of the Role :
- The objective of this role is deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to. He/she is closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution.
Role Description :
1. Its voice process. Excellent communication skills is mandatory.
2. To provide customer satisfaction on every call/e-mail.
3. To ensure closure of the ticket/e-mail within the prescribed TAT
4. To provide speedy resolution
5. To resolves product or service problems by clarifying the customer's complaint
6. Its day shift profiles.
Contact : 9066068376
