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15/04 Chandana Pradhan
HR Recruiter at BSS

Views:165 Applications:21 Rec. Actions:Recruiter Actions:0

Customer Support Role - Inbound Process (0-2 yrs)

Pune Job Code: 70911

We have urgent opening for Inbound Voice Process with one of our Leading Clients

Exp: Fresher - 1+ Years

Location: Nyati Millenium, Viman Nagar Dutta Mandir Chowk, Lohegaon Pune - 411014

Notice period: Immediate to 15 Days

Working Days: 5 Days (Rotational shift )

Qualification:- Candidates qualification should be Minimum 12th Pass (HSC) or Graduate

Responsibilities:-

- Manage large amounts of incoming calls

- Identify and assess customers needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Meet customer service team sales targets and call handling quotas

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents

- Follow communication procedures, guidelines and policies

- Take the extra mile to engage customers

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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