15/04 Chandana Pradhan
HR Recruiter at BSS

Views:116 Applications:20 Rec. Actions:Recruiter Actions:0

Customer Support Role - Inbound Process (0-2 yrs)

Pune Job Code: 70911

We have urgent opening for Inbound Voice Process with one of our Leading Clients

Exp: Fresher - 1+ Years

Location: Nyati Millenium, Viman Nagar Dutta Mandir Chowk, Lohegaon Pune - 411014

Notice period: Immediate to 15 Days

Working Days: 5 Days (Rotational shift )

Qualification:- Candidates qualification should be Minimum 12th Pass (HSC) or Graduate

Responsibilities:-

- Manage large amounts of incoming calls

- Identify and assess customers needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Meet customer service team sales targets and call handling quotas

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents

- Follow communication procedures, guidelines and policies

- Take the extra mile to engage customers

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