HR Executive at Smart Fusion Corporate Solution
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Customer Support Role - Inbound Process (0-2 yrs)
Responsibilities:
- Respond to customer inquiries and provide accurate information via email chats and inbound calls.
- Assist customers in resolving issues, complaints, and requests in a timely and professional manner.
- Maintain a high level of product knowledge to effectively address customer concerns.
- Collaborate with other team members to ensure customer satisfaction and efficient problem resolution.
- Document customer interactions and transactions accurately in the system.
- Follow company policies and procedures while adhering to customer service guidelines.
- Continuously strive to meet or exceed performance targets.
Qualifications :
- Graduation from a recognized university.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and the ability to work effectively in a team environment.
- Prior experience in customer support or a related field is a plus.
- Proficiency in using customer support software and CRM systems.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
