HR at Passion Gaming Private Limited
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Customer Support Role - Gaming Firm (1-2 yrs)
- Answer calls, Live Chat & Emails professionally to provide information about products and services, resolve issues & set exemplary standards of service.
- Keep records & recording details of customer transactions, inquiries, complaints, and comments, as well as actions taken.
- Process withdrawal requests, complete KYC & create/complete Zoho task tickets.
- Follow up to ensure that appropriate and timely actions are taken on customers' requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Make outbound phone calls to maximize sale/deposit conversion.
- Experience in the skill based gaming industry a plus
Responsibilities and Duties :
- Extremely good oral communication skills in Tamil, Telugu, English & Hindi.
- Basic MS Excel, Word and email skills
- Ability to listen & solve customer issues
- Good interpersonal and writing skills
- Ability to handle the pressure
- Can speak English & Hindi also
Required Experience :
- 1 to 2 Years in customer support- call, chat, email process.
- PF & Gratuity
- Working 5 days a week
- Annual appraisal & promotion
- Parties, Festival celebration, Birthday celebration, R & R activity, etc
- Equability: the absence of favoritism in hiring & promotion
Job Type: Full-time
Salary: - 21,000.00 /month
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