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10/02 Passion Gaming
HR at Passion Gaming Private Limited

Views:76 Applications:11 Rec. Actions:Recruiter Actions:2

Customer Support Role - Gaming Firm (1-2 yrs)

Haryana/Punjab/Panchkula Job Code: 109948

- Answer calls, Live Chat & Emails professionally to provide information about products and services, resolve issues & set exemplary standards of service.

- Keep records & recording details of customer transactions, inquiries, complaints, and comments, as well as actions taken.

- Process withdrawal requests, complete KYC & create/complete Zoho task tickets.

- Follow up to ensure that appropriate and timely actions are taken on customers' requests.

- Refer unresolved customer grievances or special requests to designated departments for further investigation.

- Make outbound phone calls to maximize sale/deposit conversion.

- Experience in the skill based gaming industry a plus

Responsibilities and Duties : 

- Extremely good oral communication skills in Tamil, Telugu, English & Hindi.

- Basic MS Excel, Word and email skills

- Ability to listen & solve customer issues

- Good interpersonal and writing skills

- Ability to handle the pressure

- Can speak English & Hindi also

Required Experience : 

- 1 to 2 Years in customer support- call, chat, email process.

Benefits : 

- PF & Gratuity

- Working 5 days a week

- Annual appraisal & promotion

- Parties, Festival celebration, Birthday celebration, R & R activity, etc

- Equability: the absence of favoritism in hiring & promotion

Job Type: Full-time

Salary: - 21,000.00 /month

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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