Business Support Manager at Snaphunt Pte. Ltd.
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Customer Support Role - EduTech (1-2 yrs)
- Our client is proud to introduce their innovative Ed-Tech startup which is dedicated to reducing the skill-gap and enhancing employability. Their mission is to provide easy access to high-quality education and training materials to everyone, regardless of their location or financial status. They strive to empower individuals with the knowledge and skills needed to succeed in the competitive job market. They are confident that their platform can help bridge the skills gap and create a more equitable workforce.
The Job :
You will be responsible for :
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
Ideal Candidate :
- You have at least 1 year experience within a Customer Service role, ideally within the Ed Tech industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You possess strong analytical skills and are comfortable dealing with numerical data
- You are a strong mentor and coach who can build high performing teams
- You are adaptable and thrive in changing environments