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13/02 Kshipra
Recruitment Consultant at Aasaanjobs

Views:37 Applications:8 Rec. Actions:Recruiter Actions:2

Customer Support Role - Education (1-5 yrs)

Mumbai Job Code: 110485

1. Require 6 months to 3 years of experience in Inbound Customer Service/Blended process preferred from BPO Background.

2. Student/Teacher Representative who is genuinely excited and confident to help parents/teacher resolving their queries in a new-to-the-world online platform. He/She should be patient, empathetic, and passionately communicative.

3. Needs to manage class rescheduling requests and handle DataBase and coordinate with Tech team to execute this in backend to manage ongoing classes.

4. Make daily trackers for student/teacher operations team as well as manage daily inbound/outbound email flow.

5. The Relationship Manager will be required to communicate with customers via phone and email.

6. Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details.

7. Contributes to team effort by accomplishing related results as needed.

8. Excellent skills on MS Offce, Documentation, Advanced Excel Eg- VLookUp.

9. Customer Satisfaction Focus: Ability to listen and active problem- solving skills.

10. Database management: Quick query response and resolution. Ability to analyse large amounts of data.

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