Founder at Benchire
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Customer Support Role - Corporate Card/Credit Card Servicing (0-3 yrs)
Customer Support - Chat
- We are looking for a Customer support / Customer excellence team member with minimum 6 months of live chat experience.
Please see the job description below :
Responsibilities :
- Communicating with customers through various channels (email/chat)
- Take ownership of the tickets and resolve the inquiry to customer's expectations to deepen the relationship and achieve highest level of customer satisfaction
- Deliver extraordinary service by responding to questions concerning signups, bank and card interest rates, managing disputes and others
- Keeping records of customer interactions, transactions, comments, and complaints.
- Build rapport quickly with customers/clients and put them at ease
- Proven high initiative and energy level with good influencing, decision-making and collaboration skills
- Deliver on Customer Service Metrics as Per Goals ( Customer Satisfaction, Value Generation, Query Resolution, Call Handling Time, Quality etc.)
- Keeping yourself updated on company products to effectively manage customer queries
Requirements :
- Smart Graduates with excellent communication skills
- 1 year to 3 years of experience working in customer support roles
- Demonstrated ability to handle highly complex and manual queries, excel knowledge
- Candidate with Corporate Card/Credit Card Servicing knowledge is preferred
- Empathetic, organized, problem solver
- Open to work in shifts (rotational day and night shifts).
Note : This is full-time, work from an office opportunity based out of Bangalore.
