Founder at Benchire
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Customer Support Role - Corporate Card/Credit Card Servicing (0-3 yrs)
Customer Support - Chat
- We are looking for a Customer support / Customer excellence team member with minimum 6 months of live chat experience.
Please see the job description below :
Responsibilities :
- Communicating with customers through various channels (email/chat)
- Take ownership of the tickets and resolve the inquiry to customer's expectations to deepen the relationship and achieve highest level of customer satisfaction
- Deliver extraordinary service by responding to questions concerning signups, bank and card interest rates, managing disputes and others
- Keeping records of customer interactions, transactions, comments, and complaints.
- Build rapport quickly with customers/clients and put them at ease
- Proven high initiative and energy level with good influencing, decision-making and collaboration skills
- Deliver on Customer Service Metrics as Per Goals ( Customer Satisfaction, Value Generation, Query Resolution, Call Handling Time, Quality etc.)
- Keeping yourself updated on company products to effectively manage customer queries
Requirements :
- Smart Graduates with excellent communication skills
- 1 year to 3 years of experience working in customer support roles
- Demonstrated ability to handle highly complex and manual queries, excel knowledge
- Candidate with Corporate Card/Credit Card Servicing knowledge is preferred
- Empathetic, organized, problem solver
- Open to work in shifts (rotational day and night shifts).
Note : This is full-time, work from an office opportunity based out of Bangalore.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
