- Should be responsible for providing customer support and assistance through online chat platforms. They communicate with customers in real-time to address inquiries, resolve issues, and provide information about products or services. This role requires strong communication skills, problem-solving abilities, and a customer-centric approach.

Key Responsibilities :

Chat Support : Engage with customers via chat, responding to their queries, concerns, and requests promptly and professionally.

Customer Assistance : Provide accurate and helpful information to customers regarding products, services, policies, and procedures.

Issue Resolution : Diagnose and troubleshoot customer issues, working towards effective solutions to ensure customer satisfaction.

Product Knowledge : Maintain a comprehensive understanding of the company's products or services to assist customers effectively.

Data Entry : Record and update customer information, interactions, and issue details in the company's database or CRM system.

Quality Assurance : Ensure that responses provided through chat align with company policies, guidelines, and quality standards.

Multitasking : Manage multiple chat conversations simultaneously while maintaining a high level of accuracy and efficiency.

Escalation : Escalate complex or unresolved issues to supervisors or higher-tier support as needed.

Team Collaboration : Collaborate with colleagues and team members to share information and best practices for improving customer support.

Documentation : Create and update knowledge base articles or FAQs to facilitate customer self-help.

Qualifications :

- Previous customer service or chat support experience is a plus.

- Excellent written and verbal communication skills.

- Typing proficiency and ability to multitask efficiently.

- Problem-solving skills and a customer-focused attitude.

- Familiarity with chat software and CRM systems.

- Adaptability to work in a fast-paced and dynamic environment.

- Willingness to work flexible hours, including weekends and holidays, if required.

Attributes :

- Patience and empathy when dealing with customers.

- Attention to detail to ensure accuracy in responses.

- Ability to remain calm under pressure and handle irate or challenging customers professionally.

- Strong time management skills to prioritize and manage multiple chat conversations.

Company Culture : Describe your company's culture and values, emphasizing the importance of customer satisfaction and teamwork.

How to Apply :

- Include instructions on how to apply for the position, whether it's through an online application portal, email, or other means.

Closing Date :

- Specify the deadline for applications if applicable.

- This job description should serve as a template that you can adapt to your specific organization's needs and requirements. Be sure to include any unique qualifications or responsibilities that are specific

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.