Customer Support Role - Chat Process (1-2 yrs)
Job Description :
- Proactive and inquisitive candidate required with clear and precise communication, written and oral skills
- Job requires the candidate to be assertive or influence people, probe for responses and empathize with customers
- Typing speed is crucial (Speed 30 words per minute)
ROLES AND RESPONSIBILITIES :
- Communicate with client customers via chat/phone to help resolve the issues being faced
- Receive, process and verify the accuracy of orders from customers utilizing the company's internal CRM/mainframe systems and customer purchase orders
- Thoroughly and efficiently gather customer information, access and fulfil customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
- Access the company's internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports
Qualification : Graduate
Salary : 15 k to 25 K
Excellent Communication
Experience:- 6 Month Experience
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