-Flexible working options

-Opportunity to make a positive impact

-Work alongside & learn from best in class talent

Our client is a modern, mobile-optimized website builder that's extremely easy to use. Their mission is to give everyone the power to unleash their individuality.

- Their headquarters is currently based in Shanghai, China but they have deep Silicon Valley roots. They're backed by Y Combinator (W13), SV Angel, Fundersclub, Innovation Works, Infinity Ventures, Index Ventures, Kevin Hale, and many others.

The Job

Your responsibilities will include:

- Provide professional and friendly service through our email and live-chat channels.

- Help others and be able to stay calm under pressure.

- Translate client's product into Chinese.

- Be given the tools to do so easily, and you translate regularly, and moderate others' translations.

Ideal Candidate

This project requires:

- Customer support experience in a fast-paced environment

- Great Chinese and English communication skills, both written and oral to be able to liaise effectively to different stakeholders across the region

- Should love making customers happy

- Should have the ability to assess each customer's issues

- Knows how to deal with difficult customers/clients

- Has good analytical and problem-solving skills

- Has good accurate records keeping

- Must be a good team player

- Can work with minimal supervision

- Ability to prioritize and multitask

- Knowledge of Domains, SEO, and Analytics is a plus

- Must be able to work remotely and full-time (at least 40 hours per week)