HR Recuriter at Jobs Territory
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Customer Support Role - BPO (2-5 yrs)
Responsibilities:-
- Manage large amounts of incoming calls
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements:-
- Excellent written and verbal communications
- At least 6 months of experience in customer support.
- 6 day working.
- Should be able to speak in Hindi and English.
- Should be able to make calls to customers to resolve the customer issues.
If you match this role free to call
9451884530
9811397274
8882128238
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
