Recruiter at Flyvheel
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Customer Support Role - BPO (1-7 yrs)
Job Description:
We seek a highly motivated and experienced individual to join our team as a Customer Support Representative. The ideal candidate will have at least 1 year of experience working in an international BPO environment and be able to work during US business hours. This is a full-time, in-office position with a work schedule of 5 days per week and a split week off.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Troubleshoot and resolve customer issues and complaints
- Educate customers on company products and services
- Escalate customer issues to the appropriate department or management as needed
- Meet or exceed customer satisfaction and performance metrics
Qualifications:
- 1 year of experience working in an international BPO environment
- Strong verbal and written communication skills in English
- Ability to work during US business hours
- Strong problem-solving and customer service skills
- Experience with CRM software is a plus
Working condition :
- Full-time in-office position with a work schedule of 5 days per week
- Split week off
- We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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