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15/11 Rocky
HR Recruiter at Dezire hr services

Views:171 Applications:31 Rec. Actions:Recruiter Actions:0

Customer Support Role - BPO (1-4 yrs)

Bangalore Job Code: 98695

Openings for Customer support with semi voice process

Qualification: PUC /Any graduation

shift : Complete Day shift

Working days : 05 days working with 02 rotational week off

Salary : Goes up to 32k in hand

Work location : Silkboard, Bangalore

Language Required: Excellent communication in English & Hindi

Roles And Responsibility : 

- Handling customer's Quires & Complaints regarding to network issues.

- Guiding on call steps to troubleshoot the settings in handset.

- Providing valid & accurate information with timings of outages & congestions which happens in area,city & State wise regarding network using right tools.

- Resolving customer's issue with good call Quality

- Handling escalation calls.

- Maintaining team in the absence of team leader & doing floor support when needed.

- Responding to customer technical problems /issues related to software or hardware via phone or email.

- Owns customers issue from beginning to resolution.

- Maintain all the data of technical and services provided to the customer in oracle tool

- Assist customers by diagnosing problems and providing resolution for technical or service related issues.

- Use troubleshooting techniques and tools to identify products that are defective and follow the guidelines in issuing service.

- Educate the customer within procedural guidelines to ensure complete Solution to their technical and service questions.

 Rocky 9343943344

Interested Candidates an apply

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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