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05/01 Amirah Azhar
Recruiter at JAC Recruitment

Views:14 Applications:4 Rec. Actions:Recruiter Actions:3

Customer Support Role - BPO (1-3 yrs)

Anywhere in India/Multiple Locations/Any Location/Malaysia Job Code: 192508

Job Responsibilities :  


- To ensure operating systems are functioning properly and report to Shift Leader if it fails

- To process client's request via live chat, email, and phone call

- To escalate issue to the appropriate specialist when needed via SalesForce or Jira

- To update clients on their request status accordingly

- To constantly verify documents submitted by clients within specific regions on hourly basis

- To attend all seminars scheduled by the company for the employee

- To achieve quarterly KPI targets set by CS Manager

- To perform other ad hoc tasks assigned by manager

- Understand Company product, Company legal documents in details (Client Agreement etc), Company internal regulations and procedures and Company PR policy

Job Requirements : 


- Minimum Degree or equivalent

- Fluent communication skills in English

- At least 1 year of customer service experience handling Hindi/Urdu market

- Excellent command of the Hindi/Urdu language, with advanced reading and writing proficiency

- Excellent and native communication soft skills in Hindi/Urdu & English or other relevant languages

- Must be willing to relocate to Malaysia & work in rotation shifts

- Must own a laptop for work

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