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05/11 Mohanapriya
Associate Manager Sourcing & Head Hunting at Live connections.in

Views:48 Applications:10 Rec. Actions:Recruiter Actions:8

Customer Support Role - BPO (0-4 yrs)

Bangalore Job Code: 97274

Customer Support Representatives

1. Sales

2. NON Sales ( Servicing)

- Graduates/Post Graduates

- 0.6 yrs. to 4 yrs. of experience ( BPO Calling experience)

- Need English and a Local Language

- Work timing - 8 AM - 8 PM ( 9 hours shift)

- Work Location: Bangalore Sarjapur Main Road

- Serves customers by providing product and service information and resolving product and service problems.

- Attracts potential customers by answering product and service questions and suggesting information about other products and services.

- Opens customer accounts by recording account information.

- Maintains customer records by updating account information.

- Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

- Maintains financial accounts by processing customer adjustments.

- Recommends potential products or services to management by collecting customer information and analyzing customer needs.

- Prepares product or service reports by collecting and analyzing customer information.

- Contributes to team effort by accomplishing related results as needed.

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