HR Recruiter at YIHires Pvt Ltd
Views:22 Applications:3 Rec. Actions:Recruiter Actions:0
Customer Support Role - BPO (0-4 yrs)
Location - Jaipur
Profile - Customer Support (Blended Process)
Salary - For Experience: 33k
For Fresher - 30k
Qualification - Graduation
- 5 days working/ Rotational shifts
- Candidates ready to relocate Jaipur if selected
- One way ticket if selected
- 7 days for Accomodation
Customer Support blended process job description:
- Document and track customer interactions in the system.
- Adhere to company policies and procedures during customer interactions.
- Escalate unresolved issues to higher-level support or relevant departments.
- Offer guidance and assistance in navigating products or services.
- Handle customer complaints with empathy and a solution-oriented approach.
- Stay updated on product/service changes and updates.
- Participate in ongoing training to enhance product knowledge and customer service skills.
- Collaborate with cross-functional teams to improve overall customer satisfaction.
- Maintain a positive and professional demeanor in all customer interactions.
- Meet or exceed performance metrics and targets set by the company.
