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22/05 Maneesha
Talent Advisor at Recru.in

Views:211 Applications:72 Rec. Actions:Recruiter Actions:52

Customer Support Role - Blockchain/Crypto/FinTech (2-7 yrs)

Bangalore Job Code: 119685

Responsibilities:

Should have experience into Blockchain /Crypto/Fintech

- Identify gaps in our knowledge center and recommend fills to bridge the gap

- Be a powerhouse of all the knowledge of the platform and the cryptocurrency world

- Provide live support to our users on our support page, via more communication channels like email, social media, and occasionally phone.

- Keep an eye out for anything amiss like platform bugs/issues, fraudulent transactions, money issues, edge-case scenarios etc

- Identify and flag any trends that may be building up in the incoming communication so as to anticipate issues and crush the underlying cause

You'll be a good fit if:

- You have at least 2 years of experience in a similar customer support/technical support role. Experience in supporting financial services is a bonus, but don- t let that stop you from applying

- You enjoy solving problems and thrive off helping users (By far the most important qualities in you)

- You have excellent written and spoken English skills

- You care deeply, genuinely and passionately about customer support as a career

- You are calm, patient and focus on the problem at hand and not the underlying emotions

- You possess the ability to explain solutions in an easy to understand, concise and pleasing language

- You are obsessed with getting to Inbox Zero

- You are self-driven, independent, kind and ego-less, have superior organizational skills.

- You're somewhat familiar with the blockchain/crypto world and now have a fire in your belly to become a guru at crypto and blockchain knowledge (and more importantly the excitement to share that knowledge)

- You believe in the future of the blockchain and cryptocurrency

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