Conducting walk in interview in Bangalore & Hyderabad location on 20thJan 2024 between ( 9 AM to 1 PM) for one of the Global Investment banking Client .

Bangalore Venue Details : Allegis Global Solutions, Commerce @ Mantri, Level 2, Bannerghatta Road, Bengaluru 560076

Hyderabad Venue Details : ACTALENT, Ground Level Block, CYBER PEARL, Phase 2, Madhapur, Hyderabad, Telangana 500081

Job Details :

Job location : Bangalore & Hyderabad

Job Type : Permanent

Experience : 0 to 3.5 yrs

Qualification : Any Graduates/10+ 2( with experience)

Job timings : 24/7 Rotational shift

JOB Description :

- Working in a contact center environment handling multiple customer queries from our Customers typically on multiple products and or propositions

- Providing quality customer service over the phone to resolve customer enquiries at a high level of customer satisfaction

- Ability to interpret and handle complex customer enquiries to establish their needs and offer relevant products, services and solutions

- Taking ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution

- Responsible for achieving individual key performance indicators and development whilst maintaining appropriate operational risk control and compliance in all activities

- Advising, communicating, empathizing, resolving conflict and responding sensitively to clients

- Responsible for ensuring resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction

- Recognize and adjust support approach to accommodate all levels of customer's experience

- Communicate positively with team members, customers, and other partners.